Withdrawal from the contract

How it works

1. Press “Withdraw from the contract here”, enter your name, email and order number (you'll find it in the confirmation email, for example WH-1042) and press “Confirm withdrawal”.
2. You immediately receive an email receipt with what you sent us, including date and time.
3. Send the products back within 14 days to: Alessandro Bronda, Via Pistoia 26, 10144 Torino (TO), Italy. You bear the return costs: use a tracked service and pack prints carefully (for example in the tube they arrived in).
4. We refund you within 14 days of your request, with the same payment method and including standard delivery costs. We may wait until we receive the products, or proof that you sent them, before refunding.

What cannot be returned

Withdrawal does not apply to digital files you asked to receive immediately, acknowledging in the cart that you thereby lose the right of withdrawal. If a file doesn't work or isn't as described, write to us: the guarantee applies.

Defective or damaged product?

You don't need to withdraw: write to info@wildhorseshop.org with your order number and a few photos. Under the legal guarantee, costs are on us. Details are in the Terms of sale.

Other ways to withdraw

You can also send us a clear statement by email to info@wildhorseshop.org or certified email to alessandrobronda@ultracert.it, or use the model form below. What counts is the date you send it, within the 14 days.

Model withdrawal form

To: Alessandro Bronda, Via Pistoia 26, 10144 Torino (TO), Italy, info@wildhorseshop.org

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.